Privacy policy
Privacy Policy – Aloe Pharma™
Effective Date: August 2025
This Privacy Policy describes how Aloe Pharma™ ("we", "us", or "our") collects, uses, and protects your personal information when you visit or make a purchase from our website (the “Site”), hosted on Shopify. We respect your privacy and are committed to protecting your personal data in compliance with international and local standards.
1. What Information We Collect
When you use our website, we may collect the following information:
A. Personal Information You Provide
When placing an order, signing up for our newsletter, or contacting us, you may provide:
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Full Name
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Phone Number
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Email Address
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Shipping/Billing Address
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Payment Details (processed securely via Shopify/third-party gateway)
B. Automatically Collected Information
When you browse our store, we automatically receive data like:
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Your IP address
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Device type, browser, and operating system
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Pages visited, time spent, and referring URLs
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Cookies and usage data
This helps us improve your shopping experience and website functionality.
2. How We Use Your Information
We use your information for the following purposes:
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To process and deliver your orders
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To contact you with order updates or account-related info
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To respond to your inquiries, requests, or complaints
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To send you promotional messages (only if you opt-in)
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To detect and prevent fraudulent activity
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To analyze user behavior for improving our website and marketing
3. Sharing Your Information
We do not sell or rent your personal data to third parties. However, we may share your data with:
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Shopify, our eCommerce platform, to power our online store
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Payment gateways like credit/debit card providers or Easypaisa/JazzCash for secure payment processing
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Courier partners for delivering your orders
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Marketing tools (e.g., email marketing apps) — only if you’ve subscribed
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Analytics tools like Google Analytics to monitor site usage
All third parties are contractually required to protect your information and use it only for specific purposes.
4. Cookies and Tracking Technologies
We use cookies and similar technologies to:
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Keep you logged into your account
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Remember your cart or preferences
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Analyze site performance
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Provide personalized content
You can manage or disable cookies in your browser settings, but this may affect your experience.
5. Data Storage and Security
We store your personal data securely on Shopify servers and take necessary precautions to:
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Prevent unauthorized access
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Use SSL encryption during checkout
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Limit access to sensitive data internally
Your payment information is never stored on our servers. All payment data is encrypted and handled by secure third-party payment providers.
6. Your Rights as a Customer
You have the right to:
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Access the data we hold about you
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Request corrections or updates
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Request deletion of your data (in accordance with local laws)
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Opt out of promotional messages at any time
To exercise any of these rights, simply contact us using the details provided below.
7. Marketing Communication
If you sign up for our newsletter, you may receive promotional emails from Aloe Pharma™. You can unsubscribe anytime by clicking the “unsubscribe” link at the bottom of the email, or by contacting us directly.
We will never send spam or share your contact details without your consent.
8. Retention of Data
We retain your information only as long as necessary to:
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Fulfill your orders
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Provide customer service
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Meet legal obligations
After that, your data is securely deleted or anonymized.
9. Children’s Privacy
Our website is not intended for individuals under the age of 13. We do not knowingly collect data from children. If you believe your child has provided personal information, please contact us so we can remove it.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. All updates will be posted on this page, and the “Effective Date” will be updated accordingly.
Please check this page regularly to stay informed.
11. Contact Us
If you have any questions about our privacy practices, data use, or would like to request changes to your personal data, you can contact us at:
Aloe Pharma™ Customer Service
📧 Email: aloepharma.pak@gmail.com
📞 Phone/WhatsApp: +92 310 7722333