Shipping policy

Shipping Policy – Aloe Pharma™

At Aloe Pharma™, we are committed to delivering your skincare products quickly, safely, and efficiently. Please review our shipping policy below for timelines, coverage, and related details.

Processing Time

All orders are processed within 24–48 hours (excluding weekends and public holidays) after receiving your order confirmation. You will receive a confirmation email once your order has been placed, and another notification once your order has been shipped.

Shipping Timeframe

Once processed and shipped, your order will typically be delivered within:

4 to 5 business days
(Delivery times may vary slightly depending on your location and external courier factors.)

Shipping Coverage

We currently ship to all major cities and regions across Pakistan. For remote or out-of-service areas, delivery may take additional time. If your location is not serviceable, our team will contact you directly.

Shipping Charges

Shipping charges will be displayed during checkout, based on your selected shipping method and destination. Occasionally, we may offer free shipping promotions, which will be clearly communicated.

Order Tracking

Once your order has been dispatched, you will receive a tracking number via email or SMS. You can use this to monitor the real-time status of your shipment.

Delays & Exceptions

While we aim to deliver all orders within the stated timeline, unforeseen delays may occasionally occur due to:

  • Courier delays

  • Weather disruptions

  • National holidays

  • High order volumes during sales or promotions

We appreciate your patience in such cases.

Damaged or Missing Items

If your order arrives damaged or with missing items, please contact our customer support team within 48 hours of delivery. We’ll promptly resolve the issue.

Customer Service

If you have any questions regarding your shipment, please reach out to us:

Email: aloepharma.pak@gmail.com
Phone: +92 310 7722333