Refund policy

Refund & Return Policy – Aloe Pharma™

At Aloe Pharma™, customer satisfaction is our top priority. If you're not fully satisfied with your order, we’re here to make things right.

When You Can Request a Refund

You are eligible for a refund or exchange if:

  • You received the wrong item

  • The product was damaged during delivery

  • You received a product that is expired, leaking, or tampered

Note: Due to hygiene and safety concerns, we do not accept returns on opened or used skincare products unless they fall under the conditions above.

Timeframe to Report an Issue

Please contact us within 48 hours of receiving your order. Requests made after this period may not be accepted.

Required Information for Refund

To help us process your request, kindly provide:

  • Your Order Number

  • A clear photo of the product showing the issue

  • A short description of the problem

Refund Process

  • If your request is approved, we will issue the refund within 5 to 7 working days

  • Refunds are processed through bank transfer, Easypaisa, or your original payment method

Contact Our Support Team

For refund or return requests, please get in touch with us through:

Thank you for choosing Aloe Pharma™. We are committed to delivering high-quality skincare and excellent customer support.